Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal data when you use the DonBet Casino platform. We describe the types of information we process, why we process it, who we may share it with and the rights available to you. We take privacy seriously and aim to keep your information safe while providing the services you expect.
Types of data we collect
We collect information you provide directly and information generated through your use of our services.
Personal data
Personal data includes your name, date of birth, contact details, postal address, email address, payment details and identification documents provided for verification. We collect this information to open and manage your account and to meet legal and security requirements.
Technical data
Technical data covers IP address, device and browser details, operating system, device identifiers, cookies and other tracking data, and usage patterns such as pages visited and time spent. This helps us deliver the site, improve performance and prevent abuse.
Transactional data
Transactional data includes deposits and withdrawals, bets and game activity, bet history, transaction identifiers and communications about transactions. We use this information to process payments, resolve disputes and maintain accurate account records.
How we use your information
We use your data to provide and personalise services, process payments, carry out verification and anti-fraud checks, comply with legal obligations, and respond to support requests. Where permitted, we may also use contact details to send service messages and marketing communications - you can opt out of marketing at any time.
Data protection practices
We protect personal data using technical and organisational measures such as encryption, access controls and secure servers. Access to your information is limited to authorised staff and trusted service providers who need the data to perform their tasks. We retain personal data only as long as necessary for the purposes set out or to comply with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, analyse usage and deliver personalised content. Some cookies are necessary for the service to work, while others are optional and used for analytics or marketing. You can manage or disable cookies through your browser settings, but this may affect some features.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to or withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected]. We may need to verify your identity before actioning requests to protect your account.
Access, correction and deletion
If you wish to view, correct or delete the personal data we hold, please get in touch using [email protected]. We aim to respond promptly and will inform you if we cannot comply for legal or security reasons. Requests that affect ongoing legal or financial obligations may be limited.
Information sharing and third parties
We may share personal data with payment processors, identity verification services, fraud prevention partners, analytics providers and other suppliers who perform services on our behalf. We may also disclose data in response to lawful requests from authorities or in connection with a corporate transaction. All third parties are required to protect your information in line with this policy.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make significant changes we will post notice on the site or contact active users. The latest version will always be available on our website.